Cornerstone OnDemand Administration
Cornerstone OnDemand is a capable platform — but keeping it stable, clean, and correctly configured requires consistent technical attention that most L&D teams cannot sustain alongside their core work. We provide dedicated Cornerstone administration support: security role design, Edge Import troubleshooting, catalog governance, release readiness, and day-to-day admin work handled with a defined SLA.
What We Deliver
Strategic Impact
- 1
Reduce configuration errors and permission-related support tickets through standardized role governance.
- 2
Maintain a clean, auditable catalog that supports accurate reporting and compliance tracking.
- 3
Keep pace with Cornerstone's quarterly release cycle without pulling internal staff off strategic work.
- 4
Establish documented SOPs so administration knowledge does not sit with a single person.
Our Engagement Process
Environment Audit
We review your current security roles, catalog structure, Edge Import setup, and open admin backlog to identify risks and establish a baseline.
Governance Design
We define how users, courses, curricula, and roles are managed going forward — documented SOPs that reduce ad hoc decisions and inconsistencies.
Managed Administration
We handle ongoing admin requests against a defined SLA, with regular check-ins and documentation of every configuration change.
Need help with Cornerstone OnDemand Administration?
We can integrate with your team in as little as 48 hours.
Frequently Asked Questions
What Cornerstone administration tasks can you take over?
We handle security role design, Edge Import setup and troubleshooting, user and OU management, catalog and metadata governance, learning assignment configuration, deep link management, and release readiness review. Essentially the full scope of day-to-day CSOD system administration.
How quickly can you take on an active Cornerstone admin queue?
After an initial environment review — typically one to two weeks — we can begin handling admin requests with a defined SLA. For urgent situations, we can assess the environment faster and provide interim support while the audit is in progress.
Do you work alongside an internal Cornerstone admin, or replace one?
Either model works. We frequently operate as an extension of an internal team — handling overflow, backlog, or specialized technical work — and we also serve as the primary CSOD administrator for teams that do not have one in-house.
How do you handle Cornerstone's quarterly platform releases?
We review release notes ahead of each quarterly update, identify configuration changes that may affect your environment, and test in a pilot or sandbox environment where available before the release reaches production.
Ready to stabilize your operations?
Get a response within 24 hours. Let's discuss your current LMS challenges and how a technical partner can bridge the gap.
No sales pressure. Just a technical conversation about your needs.